Start your diagnosis here
FixSupport organises everything under three pillars. Pick the one your problem lives in, run the first checks, then follow the ordered fix. No guesswork, no selling — just the next step.
Gestures
The moves that run a modern phone — navigation, capture, multitasking and shortcuts.
Updates
Keep the software current and safe — and recover an install that stalls.
Fixes
Ordered repair checklists for the faults that stop a phone working.
Four checks that clear most problems
Before anything else, these quick checks resolve a surprising share of everyday phone faults.
Force restart
Hold the power button (or power + volume down) for about 15 seconds until the phone restarts. Clears most freezes and black screens.
Check the charger
Try a different cable, adapter and outlet, and clear any lint from the charging port with a wooden toothpick.
Install updates
Many bugs are fixed in software — install pending system and app updates over stable Wi-Fi while charging.
Reset the connection
Toggle aeroplane mode off and on, restart the phone, and power-cycle the router for connectivity problems.
Jump to a symptom
Can't find your exact issue?
Tell us what the phone is doing and we'll point you to the right checklist — or write a new one for it.